In Principle-Centered Leadership, Stephen Covey looks at W. Edward Deming's 14 Points connected to Total Quality.
1.) Create constancy of purpose towards improvement of product and service, with the aim to be competitive, to stay in business, and to provide jobs
2.) Adopt the new philosophy
3.) Cease dependence on inspection
4.) End the practice of awarding business on the basis of price tag alone.
5.) Improve constantly and forever the system of production and service
6.) Institute job training
7.) Teach and institute leadership
8.) Drive out fear
9.) Break down barriers between departments
10.) Eliminate slogans
11.) Eliminate numerical goals and quotas
12.) Remove barriers that rob hourly works, as well as management, of their right to pride of workmanship.
13.) Institute a vigorous program of education and self-improvement for everyone
14.) Institute an action plan
